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Field Service Engineer/Demonstrator (East Midlands)
The Floorcare Demonstrator Engineer is accountable for providing pro-active day to day field support for the Floorcare equipment range to new and existing customers by:
- Ensuring machines are fit for use (servicing and maintenance)
- Demonstrating the benefits and capabilities of the Numatic International Floorcare range to ensure machines are appropriate for the application (supporting the achievement of sales) whilst providing new user training on a chosen site.
The Floorcare Demonstrator Engineer will work remotely with the support of a small team, and sometimes using considerable discretion and independence will directly liaise with the customer/end user to identify, organise and provide the appropriate products and support.
The Floorcare Demonstrator Engineer is responsible for identifying appropriate support solutions for end users with minimal supervision to ensure customer needs are fully understood and efficiently and effectively met, including the benefits of Numatic International’s Service Level Agreement (SLA) schemes. Tasks will include direct communications with customers and the Field teams, both verbal and written whilst updating and accurately maintaining a customer database.
The Floorcare Demonstrator Engineer will provide technical advice and feedback to junior management and other internal teams relating to end user experience of the relevant product range and have the ability to successfully address a range of issues. Some tasks or assignments may be difficult and with peaks of pressure; the Floorcare Demonstrator Engineer will undertake procedures that will support continuous improvement and strategic change to contribute to the work of the department whilst supporting the celebration of local successes.
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